I reply to all queries on the forums and via email, once per day, Monday to Friday (not weekends).

If you are new here, please see some information on how to ask for support. Thank you!

alexg

Forum Replies Created

Viewing 15 posts - 2,056 through 2,070 (of 2,188 total)
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  • in reply to: Wallet got locked #2494
    alexg
    Keymaster

    Hello,

    Can you please be more clear?

    1. What do you mean by “settings in functions file”? The functions.php file in a theme is where you put extra code into a theme. What code did you add?
    2. Which coin adapter are you using?
    3. If you are using an RPC wallet, is it encrypted with a passphrase?
    4. In the plugin’s Cron job settings, under Time to retain withdrawal secrets have you entered 0 or some other value?
    5. In the coin adapter settings, did you enter your passphrase?

    Let me know so I can help you diagnose this.

    Thank you.

    kind regards

    in reply to: "Recipient user" doesn´t show anything #2493
    alexg
    Keymaster

    Hello,

    I do not know what the problem might be with so little information.

    If this is a freely available theme, simply point me to it and I will test it.

    Otherwise I would start by looking at the usual places: JavaScript console, WordPress debug log, PHP error log.

    There should be an XHR request from the frontend to your server doing a get_user_info call on the JSON API. Can you see this request in your browser’s network console?

    in reply to: Buy with credit card #2492
    alexg
    Keymaster

    No, this is not possible.

    Additionally, I do not have plans to implement fiat transactions as part of this plugin and its extensions. This is explained in the FAQ.

    kind regards

    in reply to: Create new wallets inside my web #2485
    alexg
    Keymaster

    Hello,

    This has nothing to do with which coin adapter you use.

    Users do not need to create wallets, they automatically have wallets for all connected adapters that are in a “Responding” state.

    You, as an admin, need to make sure that the role or roles your users have have the necessary capabilities, including has_wallets. Visit the Wallets -> Capabilities admin screen to learn more and to make the changes. Usually the users have the Subscriber role which does not have the has_wallets capability by default.

    kind regards

    in reply to: When I activate the plugin HTTP ERROR 500 #2474
    alexg
    Keymaster

    Hello,

    Can you please email me a screenshot at info@dashed-slug.net?

    Did the problem occur when you activated the main plugin or the CoinPayments extension?

    To regain control of WordPress, simply go to your wp-content/plugins directory and delete either wallets or wallets-cp, whichever plugin caused the error.

    To find out why this occurred, please send me all error messages you can find, if you see any on your screen. Additionally, you can enable debugging https://codex.wordpress.org/Debugging_in_WordPress and check the logs.

    If there are no hints in the logs then I will need as much info about your setup as possible, PHP version, installed PHP extension, etc.

    Contact me by email and we’ll figure this out.

    Thank you

    in reply to: POS Coins #2466
    alexg
    Keymaster

    Thanks for the suggestion.

    You are correct that this would be a very cool feature.

    Unfortunately this is a very big architectural change and I am currently busy with a number of user requests, including the exchange extension.

    So it is unlikely that I would be able to do this any time soon.

    in reply to: Can I turn off Live polling settings? #2450
    alexg
    Keymaster

    In version 2.13.3 of the plugin you can now disable live polling altogether if you wish. Just go to the frontend settings and set the two polling intervals to zero.

    Any remaining performance issues that you may face in the frontend are probably due to AJAX calls on the main thread as discussed above. This will be resolved in a later release.

    Additionally, if you do not need the [wallets_move] UI and its related functionality, you may disable it from the “Capabilities” admin screen. This will disable the get_users_info JSON call, which normally sends a list of users to the client for the purposes of the user dropdown. This will be resolved more permanently in a later version.

    kind regards

    in reply to: suggest features : total balance #2443
    alexg
    Keymaster

    Thanks, I will add this in a future release.

    kind regards

    in reply to: Can I turn off Live polling settings? #2436
    alexg
    Keymaster

    This is more likely due to the fact that some AJAX calls are done on the main JavaScript thread, which is not a best practice approach. I also have plans to fix this. Thank you for reporting.

    in reply to: Source Map Error #2434
    alexg
    Keymaster

    Your query is about the main plugin so I replied to the other thread you opened at https://wordpress.org/support/topic/source-map-error/

    in reply to: Can I turn off Live polling settings? #2432
    alexg
    Keymaster

    I will add this option in the next patch release which will be out soon.

    In the meantime, if you set the polling rate to something long, like 15 or 30 minutes, then it won’t impact your frontend performance much. Keep in mind that this will only affect frontend performance.

    If you have issues with the time it takes for your server to respond, then try disabling the exchange rate provider under Wallets -> Rates, or try a different rate provider. That should tell you if the problem comes from that.

    There’s also some info in the troubleshooting pages about performance.

    Can you describe the performance issue you are facing?

    Thanks

    in reply to: Multilingual -multisite #2430
    alexg
    Keymaster

    Apologies for the very late reply.

    Once you have a translation ready you can enter it in the languages directory to test it yourself.

    Only send it to me if you want to contribute your translation to the project.

    Note that you need to rename the .pot file to a .po file for the translation to be available.

    kind regards

    in reply to: User selection when transfer funds to other users #2429
    alexg
    Keymaster

    Hello,

    Yes, I plan to do this. This is a much requested change. For example, see here: https://wordpress.org/support/topic/bitcoin-wallet-app-transfer-issue/

    I will post to all the relevant threads when the change is done.

    kind regards

    in reply to: Any transaction charges from coinpayment #2428
    alexg
    Keymaster

    Hello,

    Answering your questions in order:

    I went to coinpayment prices, but could not understand it much better.
    In their prices, I will be charged 0.50% while recieving payments.
    If I use this plugin, will I also be charged 0.05%.

    Yes, when depositing using the CoinPayments adapter, a fee of 0.50% is charged. Deposits are done to callback addresses.

    In addition, if a user sends coin to another user using their username or email address, will I be charged?

    No, the only fees charged when transferring to another user are the proportional fees that you specify in the coin adapter settings. The setting is at Wallets -> CoinPayments -> Fees -> Move fee (proportional).

    If also, a user send coin to other user on that same site using the wallet address of the reciever, will it be a charge also?

    If you attempt to withdraw to a deposit address of a user on the same site, you will find that an internal transfer will be performed instead. So the same move fees will be applied as described above.

    I asked this, because I don’t know also in which transactions on the site do IPN calls are made.

    IPNs are the callback mechanism that the CoinPayments service sends to the plugin to notify that a deposit has occurred.

    Hope this answers your questions. Do let me know if you have any more questions.

    kind regards,
    Alex

    P.S. I have transferred your post to the CoinPayments support forum because it is not relevant to the WooCommerce extension.

    in reply to: failed withdraw and fees #2407
    alexg
    Keymaster

    Hello,

    Glad to hear that you resolved the 60% issue.

    If you want to contribute a french translation, you are very welcome. You can email me the .po file and I will include it in the next release.

    I do not yet have plans for the Lightning network.

    If you want to retain the passphrase forever, go to Wallets -> Cron job and set Time to retain withdrawal secrets to 0. If you want the passphrase retained for one year exactly, set the value to 365*24*60 = 525600 minutes. Then, go to your adapter and enter the passphrase again.

    If you want to become a premium member, visit the homepage and click on the Become premium dashed-slug member button.

    regards

Viewing 15 posts - 2,056 through 2,070 (of 2,188 total)