I reply to all queries on the forums and via email, once per day, Monday to Friday (not weekends).

If you are new here, please see some information on how to ask for support. Thank you!

alexg

Forum Replies Created

Viewing 15 posts - 2,071 through 2,085 (of 2,163 total)
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    Posts
  • in reply to: failed withdraw and fees #2267
    alexg
    Keymaster

    Hello,

    Which adapter are you using? Fees are determined by the coin adapter. The fees are intended to cover the blockchain fees plus any more fees that you may want to charge. The actual fees paid on the blockchain are specified in your actual wallet if you are using a stand-alone wallet, or by your cloud wallet if you are using one of the cloud wallets. The fees you specify in the coin adapter settings should at least cover your actual fees.

    When you attempt to send a withdrawal, it must be validated by the user and admin by default. When you visit the transactions screen, in what state is your withdrawal? If it is in a “failed” state, then the user will have received an email with an error message that will let you know what the problem was.

    As for internal transfers, these are nearly instantaneous but not quite. First they must be user-verified over email by default. Then they are executed in batches on the next cron runs. You can control how often cron runs and how large a batch of transactions it processes each time.

    Let me know which adapter you’re using and what error you get with your withdrawal.

    kind regards,
    Alex

    in reply to: Nothing shows #2262
    alexg
    Keymaster

    If you have installed the CoinPayments adapter then you will need to enable some coins both in your CoinPayments account and in the CoinPayments adapter settings in your admin settings. Follow the installation guide carefully, where this and some other stuff is mentioned.

    in reply to: Nothing shows #2259
    alexg
    Keymaster

    Hello,

    Did you check the troubleshooting section? Most likely you have not configured the capabilities correctly.

    Check the troubleshooting section in the manual and let me know if this is the problem.

    I am aware of the JavaScript warning you mentioned. It has nothing to do with this, but it will be solved soon.

    kind regards

    in reply to: Compatible Altcoins List #2217
    alexg
    Keymaster

    The situation is as follows:

    You can immediately use any of the RPC adapters that you can find on the download section of this site, so these few coins are covered. You can connect to the following wallets: LTC, DOGE, FTC, GridCoin, GoldCoin. You can also easily modify the Litecoin adapter to connect to other coins based on the same technology. This requires that you maintain servers that run these wallets.

    Alternatively you can use a cloud wallet which requires little to no maintenance. For maximum coin coverage, your best bet right now is to use the CoinPayments adapter instead. The adapter supports any coins that CoinPayments supports, so the list is dynamic. For a list of coins used by CoinPayments, refer to this list: https://www.coinpayments.net/supported-coins

    in reply to: Fee issues #2214
    alexg
    Keymaster

    The fixes have now been deployed.

    If you like you can check again after updating both Bitcoin and Altcoin Wallets (the main plugin) and the CoinAdapter extension to their latest versions, 2.11.1 and 0.5.1-beta, respectively.

    regards
    Alex

    in reply to: Fee issues #2208
    alexg
    Keymaster

    Hi again,

    Apologies for the long delay. I was very busy these days. This is indeed an important issue, thanks for reporting.

    I have now fixed the problems with the fees. The changes will be in the next release. Hopefully this will be out today.

    kind regards

    in reply to: Fee issues #2205
    alexg
    Keymaster

    Hi.

    No, I have not got around to looking at this yet. It is in my backlog.

    When I do have news I will post here.

    in reply to: Faucet not available #2203
    alexg
    Keymaster

    What shortcode are you using? For Bitcoin you would write something like

    [wallets_faucet symbol=”BTC” captcha=”recaptcha”]

    Is the adapter status “responding”? Check in Wallets -> Adapters.

    in reply to: Fatal error /admin-menu.php on line 36 #2197
    alexg
    Keymaster

    Thanks for reporting, I’ll fix that.

    In the meantime you can upgrade to PHP 5.5 or later to solve the issue if you’re interested.

    in reply to: php docs #2178
    alexg
    Keymaster

    You do not need to upload the documentation. The documentation is there so you can read it. Just open up index.html in your browser.

    in reply to: php docs #2170
    alexg
    Keymaster

    Yes I’ve been meaning to fix this but I didn’t find the time yet.

    In the meantime, you can download the bundle from the downloads section. It contains a copy of the PHPdocs.

    regards

    in reply to: can't download plugin #2167
    alexg
    Keymaster

    Yes,

    I have not yet found the time to create a membership extension to the plugin, so I can accept cryptocurrencies automatically. This is in my plans right after finishing a shapeshift extension that I’m currently working on.

    You could send me Bitcoin at the address given in the plugin’s readme, but as the fees are currently high, you might prefer to send me the equivalent of $9.95 via Doge coin at: DASHEDj9RrTzQoJvP3WC48cFzUerKcYxHc

    Send me the txid and the email address you used to sign up, at info@dashed-slug.net. I will then activate your membership manually.

    Thank you for your interest in becoming a member.

    kind regards
    Alex

    in reply to: Private keys #2147
    alexg
    Keymaster

    If your users need to use their Bitcoins somewhere else they would withdraw their bitcoins to another address that is external to your site.

    in reply to: Private keys #2145
    alexg
    Keymaster

    Hi Ed,

    This is not possible and frankly it doesn’t sound like a very good idea to me. Handling private keys should be done with care.

    Can you detail an example of where this could be useful?

    You need to help your users understand that if they deposit Bitcoin to your site, they will NOT be getting any bitcoin forked airdrops such as Bitcoin Cash, Gold, etc. Either they have their coins on their own wallet, or you are holding their coins or their behalf.

    P.S. By the way, it’s just me here, see https://www.dashed-slug.net/dashed-slug/team/ No need to say hi to anyone else!)

    in reply to: Multisite new user can't have a wallet #2142
    alexg
    Keymaster

    Please see my reply at https://wordpress.org/support/topic/bilingual-or-multilingual-wallet/#post-9747225 . I try to answer questions about the main plugin there, and use this forum for the extensions.

    After updating to the latest version of the plugin you need to edit your capabilities once and click “Save Changes”.

Viewing 15 posts - 2,071 through 2,085 (of 2,163 total)