I reply to all queries on the forums and via email, once per day, Monday to Friday (not weekends).

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alexg

Forum Replies Created

Viewing 15 posts - 1,306 through 1,320 (of 2,212 total)
  • Author
    Posts
  • in reply to: Request to add Wallet to WCMp Dashboard #5318
    alexg
    Keymaster

    Thank you. Is this the dashboard that vendors see? What would be the purpose of a Wallets tab there?

    in reply to: Balance not showing up in profile #5316
    alexg
    Keymaster

    Thank you for your reply.

    I will address the other issue you mentioned about the “no coins” message. (If possible, please open a new thread for each new issue. It helps me keep track of issues.)

    About the cache, could you please tell me which server cache you have cleared? Most likely the same problem will happen again if you attempt another deposit. I must know which cache this is, so that I can add something to the code to automatically exclude the JSON API responses from being cached.

    thank you

    in reply to: Balance not showing up in profile #5310
    alexg
    Keymaster

    1. To be clear, was the IPN submitted successfully? If so, then resubmitting will make no difference.

    2. Since the balance is updated in the backend, the IPN must have already been submitted. You can check in Wallets -> Transactions to see if there is a deposit transaction. What is the status of the transaction? It should be “done”.

    3. If the problem persists, you could try the following: Update the parent plugin to the latest version 3.9.2. 2. Go to Wallets -> Frontend settings -> JSON API Settings and check Disable transients (debug). Visit the frontend again and see if the balance is updated. If there is no change, deactivate the option again, as it will make the plugin somewhat slower when checked.

    Please let me know. Thank you.

    with regards

    in reply to: Could not add trade pair. #5309
    alexg
    Keymaster

    As promised I will soon patch the exchange so that this issue with 0 amount orders does not occur.

    About the issue regarding adding markets, could you try the following?

    1. Update the parent plugin to the latest version 3.9.2

    2. Go to Wallets -> Frontend settings -> JSON API Settings and check Disable transients (debug).

    3. Visit the frontend again and see if your new market appears now.

    4. If there is no change, deactivate the option again, as it will make the plugin somewhat slower when checked.

    in reply to: Payment cannot be canceled #5308
    alexg
    Keymaster

    This issue with cancelling withdrawals is now fixed in version 3.9.2.

    with regards

    in reply to: Coins list in alphabetical order #5302
    alexg
    Keymaster

    Hello,

    I am looking at this change request and it seems I have already added in some code to make sure that coins are returned alphabetically sorted by name. Because this is entered into a JavaScript key-value object, the ordering is theoretically not guaranteed, however in practice, the major browsers do preserve the ordering.

    If possible, could you please check the following?

    1. When you visit https://example.com/?__wallets_apiversion=3&__wallets_action=get_coins_info with your browser, do you see the coins in alphabetic order by name or not? (Replace example.com with your actual domain)

    2. When you enter the following in your browser’s JavaScript console (F12), do you see the coins in alphabetic order by name, or not? wp.wallets.viewModels.wallets.coins()

    3. Which browser are you using?

    4. Is it possible that the coin starts with a character that looks like the latin “A” but is not in the latin alphabet?

    Looking forward to your reply.

    thank you

    in reply to: Could not add trade pair. #5295
    alexg
    Keymaster

    About the 0 order, you can always solve it via SQL with a UPDATE wp_wallets_orders SET status='filled' WHERE amount=0; and this should resolve your immediate issue. I will see what I can do so that this does not happen.

    I am still not sure why the market is not added in your frontend. Still investigating.

    with regards

    in reply to: Extend premium membership #5294
    alexg
    Keymaster

    Hello,

    Since you have been a member with the old premium plan, I will email you instructions on how to sign up again with the same plan.

    With regards

    in reply to: Transaction record #5293
    alexg
    Keymaster

    Tags such as “woo order” are not really intended for frontend use, and you could hide them using the columns argument of the transactions shortcode. But the filter is there so you can do whatever you want with the data. This includes using translations if you like to overwrite the tags and/or comments.

    The comments can be configured in the payment gateway settings (see under “Comment template”). The default string is translatable. Other than that, you’d be better off overwriting the data on output using the filter.

    Please let me know if you encounter any difficulties.

    with regards

    in reply to: Error after activating plugin (500) #5292
    alexg
    Keymaster

    In my WordPress I observe how much of the available memory is actually used, with this plugin: https://wordpress.org/plugins/server-ip-memory-usage/

    in reply to: Error after activating plugin (500) #5291
    alexg
    Keymaster

    Hello,

    That’s strange. Even the old configuration should be more than enough for the plugin. However, the total server memory is not what’s important. What is important is the memory allocated to PHP, and out of that, what portion is actually allocated to WordPress, via the constant WP_MEMORY_LIMIT.

    I suspect that the plugin works in your new configuration due to some PHP or WordPress setting, and not due to the machine being more powerful.

    with regards

    in reply to: Error after activating plugin (500) #5283
    alexg
    Keymaster

    Hello,

    Most likely this is due to a firewall causing timeouts. Which coin adapter are you using?

    To be clear, does the site become slow when you activate the woocommerce extension? Or the parent plugin?

    Most likely this is caused by the parent plugin. If you like, you can also check the Troubleshooting section of the documentation under “When I activate the plugin, my WordPress becomes extremely slow and is unusable.” or “When I activate the plugin, my WordPress becomes somewhat slow but is still usable.” for some thoughts. The documentation is available in the bundle download of the plugin at https://www.dashed-slug.net/bitcoin-altcoin-wallets-wordpress-plugin/

    Also this would happen if your server has extremely small memory allocated to WordPress.

    Please have a look and let me know if these instructions do not help you.

    with regards

    in reply to: Premium membership downloads #5281
    alexg
    Keymaster

    Glad it works now.

    Thank you for your help.

    in reply to: Premium membership downloads #5280
    alexg
    Keymaster

    Thank you and apologies, I was not aware of this.

    I have changed the field to a string and amended your VAT ID.

    I have also reset the start of your membership to today.

    Could you please check that you have access now?

    in reply to: Site seems to have broken #5275
    alexg
    Keymaster

    Hello,

    That’s strange. No, nothing of note happened on that day as far as I know.

    1. Perhaps it’s worth reinstalling the coin adapter? From reading the web I see people do reinstall their plugin after getting this error.

    2. If the problem persists, it is worth looking at the coin adapter status. Are the adapters still responding?

    3. Also look at the output of http://example.com/wallets/api3/get_coins_info/ (replace example.com with your domain). Your coins should be listed there. Are they?

    4. If all of the above is OK, it is possible that the plugin was somehow re-installed (don’t know why or how, but it might be worth checking again the user capabilities to make sure they are correct).

    5. As always, are there any JavaScript errors in the browser?

    These are some things you could check. Please let me know what you find.

    with regards

Viewing 15 posts - 1,306 through 1,320 (of 2,212 total)