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dashed-slug.net Forums General discussion Premium membership downloads

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #5273
    Nayiem
    Participant

    Hi.

    I have a premium membership since yesterday, but Im not able to download premium products.

    Is this a bug?

    Kind regards,

    N

    #5274
    alexg
    Keymaster

    Hello,

    No, actually the reason is that you have signed up with a plan for EU businesses, but the tax information (VAT IN) you submitted does not check out on the VIES system. Could you please check the number you provided? Thank you.

    kind regards

    #5276
    Nayiem
    Participant

    The dutch VAT numbers has a alphabetic character in it. I’m not able to enter a alphabetic character in the profile.

    It works if you fill in B01 at the end of the number in my profile.

    #5278
    Nayiem
    Participant

    The VAT number for the Netherlands, starts with NL and ends with B01.

    #5279
    Nayiem
    Participant

    I see that you’ve fixed it.

    Thanks for the super fast response.

    #5280
    alexg
    Keymaster

    Thank you and apologies, I was not aware of this.

    I have changed the field to a string and amended your VAT ID.

    I have also reset the start of your membership to today.

    Could you please check that you have access now?

    #5281
    alexg
    Keymaster

    Glad it works now.

    Thank you for your help.

Viewing 7 posts - 1 through 7 (of 7 total)
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