Balance vs Available Balance.

[alexg]

Hello,

I am currently investigating what could be the issue here.

In the mean time, can you please tell me if you are on a multisite installation, and if so, is the plugin network-activated?

with regards

[alexg]

In addition to the above, please do the following:

1. Determine the user_id of this user. If you click on the user name, the user’s admin profile link will contain the user id.

2. Please run the following query, substituting USER_ID with the actual id number.

SELECT
	account,
	symbol,
	category,
	status,
	amount,
	fee

FROM
	wp_wallets_txs

WHERE
	account = USER_ID AND
	symbol = 'ARMS' AND
	(
		( amount < 0 && status IN ( 'unconfirmed', 'pending', 'done' ) ) OR
		( amount > 0 && status = 'done' )
	)
ORDER BY
	id;

3. Email me the result so I can determine the issue. Please send me the result as text rather than a screenshot, if possible.

To give you some background:

The user’s balance is the sum of the user’s transactions in a done state. Normally it is calculated here, but for this particular admin screen, it is calculated here.

The user’s “available balance”, is the sum of all the user’s transactions in a done state, plus any crediting transactions (amount<0) that are in an unconfirmed or pending state. It is always calculated with this code.

Thus, the “available balance” includes any outstanding withdrawals and transfers to other users, but not any outstanding deposits. It’s essentially the maximum amount that a user can withdraw, and should always be less than the total user’s balance.

Since in this case it is larger, I will need to go through each transaction to see what the problem is.

Looking forward to your reply.

with regards

[d3vnu77]

Sorry for the delay, took a nice Thanksgiving holiday.

Yes, it is on a multisite installation. Yes, it is network activated.

[d3vnu77]

Emailed you in this regard.

[alexg]

Thank you. I have replied to your email.

[d3vnu77]

Just as you stated in your email.

Seems to randomly be putting the transaction on different blog ids..

See attached image

Brandon

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[alexg]

Hello,

Thank you for your help in diagnosing this.

For more detail on why the blog ids are assigned in this way see my reply to your other thread. Normally the blog_id should not matter in network_active installations, except for the following:

There is a bug in the code that displays balances in the admin backend. Addresses and transactions are filtered by blog_id even in network_active installations where they shouldn’t be.

Note that there is no issue with the actual balance calculations as they are used to process transactions. Only with the display in the admin screens.

This will be fixed in wallets version 5.0.13. I will notify you here about this.

with regards

[alexg]

I have now released version 5.0.13 of wallets. In this version, the information seen under “Deposit Addresses” and “User Balances” are now complete for network active installations. This should resolve the issue with balances. Thanks again for spotting this issue.

with regards

[Author]

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