November 1, 2018 at 7:05 pm #4988AnonymousInactive
Hello, I connected everything and everything looks good.
When I got to the wallet, i get this https://prnt.sc/ld93fl
and when I view the console for errors, I get this.
here are the current stats
When requesting support, please send the following info along with your request.
Plugin version 3.7.4
Git SHA 8494cf0
Web Server Apache
PHP version 7.0.32-0ubuntu0.16.04.1
WordPress version 4.9.8
MySQL version 5.7.23-23-log
DB prefix wpsv_
Is multisite false
Is network activated false
PHP max execution time 3600
Constant ‘WP_DEBUG’ false
Constant ‘WP_DEBUG_LOG’ false
Constant ‘WP_DEBUG_DISPLAY’ false
Constant ‘DISABLE_WP_CRON’ false
Constant ‘DSWALLETS_FILE’ /nas/content/live/elephant222/wp-content/plugins/wallets/wallets.php
PHP Extension ‘curl’ Loaded
PHP Extension ‘mbstring’ Loaded
PHP Extension ‘zlib’ Loaded
Active wallets extensions wallets-cp 1.0.7
Network-active wallets extensions n/a
Any help would be great. thank youNovember 2, 2018 at 7:37 am #4992
There is a number of things you can check.
Please check the Troubleshooting section of the documentation (it’s in the bundle download of the plugin), under the heading “I do not see the UI elements in the frontend.”
If this does not help, please let me know.
with regardsNovember 2, 2018 at 6:03 pm #4993wayjay1744Participant
I’m wondering if something happened because this just became an issue for me as well. Everything was good until a few hours ago… Now the wallet, balances, withdraw, deposit, all come up blank. I’ll gather as much info as I can and post it as soon as I can.November 5, 2018 at 10:57 am #4996
I am not aware of any issues with the CoinPayments platform. If the service was down then that would explain it.
I think the original poster @dvalansi was encountering misconfiguration issues on a new installation.
Does the problem persist now?November 5, 2018 at 2:31 pm #5001wayjay1744Participant
All is good now… It was the theme, not the plugins. I was trying out a theme called “Trusted”, which failed to display any of the wallets shortcodes. Too bad because the theme was quite nice to work with. 🙂November 6, 2018 at 7:44 am #5004
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