Open extra topbar

transfer cold storage

If you are new here, please see some information on how to ask for support. Thank you!

transfer cold storage

dashed-slug.net Forums General discussion transfer cold storage

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #4725
    alexg
    Keymaster

    Hello

    We are trying to deposit TrX to our website main wallet in the cold storage – using the function DEPOSIT in COLD STORAGE part of the Bitcoin Altcoin wallet.

    We Initiate the deposit to the account – pressing DEPOSIT – gets adress – paste adress into main trx wallet on tronscan – deposit the amount – TRX shows on coinpayments page – but not in the “cold wallet” on the bitcoin altcoin wallet. It should be in the balans where the rest of the trx is.

    What are we missing..

    kind regards

    #4736
    alexg
    Keymaster

    Your deposit should be added to the hot wallet balance, but not to any of the user balances. Did your hot wallet balance not increase? The hot wallet balance is shown in the adapters list page.

Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.