Subscription Renew Out Of Sync • dashed-slug.net

Tagged: account, dashed-slug, membership

This topic has 2 replies, 2 voices, and was last updated 5 years, 8 months ago by megeanwasson.

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February 7, 2019 at 6:14 pm #5859

megeanwasson
Participant

Hey there Alex,
It seems like my membership subscription is out of sync between your system and the paypal system.
On your system My expiry date is 7 February 2019 not matching up with my paypal subscription renewal dates.

My One Premium Subscription on paypal is only set to renew on the 11th February 2019.
Profile start date 11 Feb 2018 | Profile ID No. I-K5VH3W8J3XXX
Next payment due 11 Feb 2019

I actually have 2 active subscriptions but I am happy to leave both running as you do such a great job 🙂
Second Premium Subscription
Profile start date 08 Aug 2018 | Profile ID No. I-Y1T7MF7H5XXX
Next payment due 09 Feb 2019

So I need to wait 2 days before I can get updates again 🙁

Please can you check for me.
You can delete this post after reading if you like.

Kind Regards
Megan

February 7, 2019 at 6:27 pm #5860

alexg
Keymaster

Hello Megan,

My apologies. I am not sure why this happened, and I will investigate tomorrow.

In the meantime I have extended your subscription manually for a few days.

If you need to discuss any other issues with your account, you can also email me.

You do not need two memberships, you should cancel one or the other.

with regards

February 7, 2019 at 6:30 pm #5861

megeanwasson
Participant

Awesome 🙂
That will tide me over till the new subscription kicks in 🙂
I really do not mind the double subs as it is worth every $ for the work you are doing 🙂
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