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Plugin crashes my site

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Plugin crashes my site

This topic contains 8 replies, has 2 voices, and was last updated by  alexg 1 year, 2 months ago.

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #4385

    cryptolab
    Participant

    Whenever i activate the plugin I get an HTTP ERROR 500.

    #4387

    alexg
    Keymaster

    Hello,

    Please tell me the following:

    1. Is this a new installation?

    2. Have you enabled some coin adapter?

    3. Are you using the latest version 3.6.6?

    4. Do you see any errors on the screen?

    5. If you get error 500 this means that there should be an error written out to your PHP logs. Alternatively, you could enable WordPress debugging and see the error in your debug.log. If you can spot this error, please share it with me so I can help you.

    kind regards

    #4419

    cryptolab
    Participant

    im sorry but it wont send

    it takes me to a 403 forbidden page when ever i submit it

    #4420

    cryptolab
    Participant

    Heres a screenshot

    Attachments:
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    #4432

    alexg
    Keymaster

    Hello. It looks like your site is having trouble loading the files for the CoinPayments adapter.

    1. Did you install the plugin using “Plugins” -> “Add new” -> “Upload Plugin” or via some other method?

    2. When do you get a 403 error?

    Please let me know. Thanks

    with regards

    #4435

    cryptolab
    Participant

    I installed it via the upload plugin method.
    I got the 403 error when I wanted to paste the error here on dashed slug

    #4461

    alexg
    Keymaster

    OK, were you able to spot the code 500 error in your logs? This is what would help me determine the root cause.

    You should be able to post images, but if you want to send me a screenshot you can also email it to me.

    #4591

    cryptolab
    Participant

    I dont know how to enable debug

    #4599

    alexg
    Keymaster

    Instructions for enabling debugging are here:

    Simply add to your wp-config.php:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    In any case, it seems from your screenshots that the plugin fails to read information about the installed extensions. This should happen only when you attempt to view the Dashboard section. Not sure about the exact reason but I could add some guard code to make this fail gracefully.

    Do you see a problem when you visit any other page in your admin interface?

    thanks

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