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Negative Balance

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Negative Balance

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #4239
    mc_deimon
    Participant

    I have 0.2 Zencash and the balance appears in negative -0.2

    #4240
    mc_deimon
    Participant

    In the “adapters” section, a larger amount appears in “sum of fees paid” than in “Hot wallet balance”. It seems that this is the reason for the negative balances.

    #4246
    alexg
    Keymaster

    The hot wallet balance can be less than the total user balance or total fees paid.

    About the negative balance, could you email me a complete list of transactions on that user and for that coin?

    #4289
    mc_deimon
    Participant

    Hi,

    How can I see all the transactions of a user with a currency?

    Thanks!!!

    #4291
    alexg
    Keymaster

    It is possible that you are encountering a problem that is discussed here.

    The problem was that deposit fees incurred from the coinpayments platform were previously not accounted for towards user balances. Now that they are, the balances appear negative.

    The problem will not occur again with new transactions, as the bug has been patched in the latest versions of the parent plugin and the coinpayments adapter.

    My apologies for the trouble.

    #4293
    mc_deimon
    Participant

    Thanks Alex!!!

    #4314
    vorticism
    Participant

    Thank you Alex, mc_deimon
    I am also curious about the information.

    #4370
    alexg
    Keymaster

    Sure, what exactly would you like to know? There is some information on this other thread.

    Please let me know if you have any more questions.

    kind regards

    #4379
    vorticism
    Participant

    My typing (translation) mistake.
    I do not have any more information !

Viewing 9 posts - 1 through 9 (of 9 total)
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