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Fiat Withdrawals

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Fiat Withdrawals

This topic contains 3 replies, has 2 voices, and was last updated by  alexg 8 hours, 9 minutes ago.

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #5981

    jongydeleon1
    Participant

    Hi Alex,

    Hope you are doing good.

    When a user submits a withdrawal request for a fiat currency, I used the ‘Tools -> Fiat Withdrawals’ option and clicked on ‘Done’ but it shows the following error:

    Cannot withdraw 10.000000 EUR because only 0.000000 is available.

    I guess it has something to do with checking ‘available balance’ and ‘balance’ of users?

    #5988

    alexg
    Keymaster

    Hello,

    Yes, that is most probably the reason.

    Balance can be reserved with:

    1. Open orders on the exchange, and
    2. Pending move/withdraw transactions that have not yet executed. These transactions get auto-cancelled by default after 24 hours. You can change this behavior at Wallets -> Cron job -> Cancel old unconfirmed/pending transactions.

    with regards

    #6010

    jongydeleon1
    Participant

    Yes I am aware of the points you have stated.

    But the problem is, when a user submits a withdraw request for a fiat coin, and I go to ‘tools->fiat withdrawals’ to mark the transaction as ‘done’, it shows the error: Cannot withdraw 10.000000 EUR because only 0.000000 is available.

    The problem is… the user does not have any pending orders on the exchange.

    So how can one perform a fiat coin withdrawal? or is there a withdrawal shortcode made specifically for fiat coins?

    #6016

    alexg
    Keymaster

    The withdrawal shortcode for fiat coins is [wallets_fiat_withdraw].

    If you have set up fixer.io access correctly, you should not be able to see the fiat coins in the standard [wallets_withdraw] shortcode.

    You mentioned that the user does not have open orders on the exchange. Did you also check for pending transactions? You can go to Wallets -> User Balances to verify if the user has enough total and available balance for each coin.

    with regards

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