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Fiat withdrawal question

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Fiat withdrawal question

dashed-slug.net Forums Fiat Coin Adapter extension support Fiat withdrawal question

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This topic contains 6 replies, has 2 voices, and was last updated by  cryptoshade 6 months, 1 week ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #6292

    cryptoshade
    Participant

    Good day
    When a user performs FIAT withdrawal, it started to give the error:
    Cannot withdraw 57.000000 ENTRC because only 0.000000 is available.
    There is 57 in the user’s balance. But it shows as the screenshot:
    https://prnt.sc/nn0lkb

    What would be the reason that makes a balance Unavailable?
    This is the transactions page:
    https://prnt.sc/nn0m5y

    The balance of users that did not perform a withdrawal appears normal:
    https://prnt.sc/nn0mmv

    Regards…

    #6297

    alexg
    Keymaster

    Hello,

    This is expected behavior:

    The user has already submitted a withdrawal and it is in pending state, therefore this balance is now locked.

    The site’s admin should now go to Tools -> Fiat Withdrawals and mark the withdrawal as done, once the fiat amount is sent to the user.

    Alternatively, the admin can cancel the withdrawal and the funds will be again “available”.

    The concept of unavailable balance is described in the glossary section of the manual.

    with regards

    #6308

    cryptoshade
    Participant

    Hello
    Thanks for the answer.
    The error message appears when the Admin tries to Approve the withdrawal from the Fiat Withdrawal tool.

    #6315

    alexg
    Keymaster

    OK, I see the error too. This is a bug. I will fix this as soon as possible. Thank you for reporting. I will contact you again here shortly.

    with regards

    #6316

    cryptoshade
    Participant

    Thanks 🙂

    #6320

    alexg
    Keymaster

    This issue is now fixed in version 0.3.1-beta of the adapter. Thanks again for reporting it!

    #6321

    cryptoshade
    Participant

    You are definitely the best, Alex..
    Thanks

Viewing 7 posts - 1 through 7 (of 7 total)

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