Deposit not finish confirm

[swapcoin]

Hello, I have the ste working. This days I send coins to the users and arrived sucessfully and confirmed. Balance shows well the users balance and in transaction tab shows “Done”.
But I send other day more coins, and now shows in transaction but remaining in “pending” in transactions, stuck in 4 confirmatons, while need 6 to finish.
I try to put down to 2 confirmations but not success, it continue in pending.
– I check in explorer and in wallet, and coins arrived to wallet but not finish confirm in users balance.
– I try withdrawl and works well, finish “done” with 6 confirmatios.
– I try to send more coins and works fine now.
The problem is , this transactions remaining “not confirmed” , and not update the balance.
– I try this too:
http://swaplataform.net/?__wallets_apiversion=3&__wallets_action=notify&__wallets_symbol=PWC&__wallets_notify_type=wallet&__wallets_notify_message=4b307a4aac1110e028e81738e01e7de90e7a89189fb4902493a3c0db823e9532
and shows result:
{“result”:”success”}

Thanks for your answer.

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[alexg]

Hello,

Confirmation counts are updated when the plugin gets notified from the wallet about changes in transaction state.

It seems that the plugin is not receiving walletnotify curl requests. This could be for any number of reasons (dns, firewalls, nat settings, etc).

Please check the relevant article https://www.dashed-slug.net/howto-debug-an-incoming-deposit-full-node-wallet/ focusing on steps 5 and 6. You can try to notify the wallet manually through your browser to see if the confirmation count for a deposit changes. You can also login to your wallet server to see if it can contact the plugin via curl.

Please check the above and let me know if you have any further questions.

with regards

[swapcoin]

Yes , it works well after the problems. The deposits remaining in Pending but not finish, but next transactions works fine, only some stuck in confirmations.
But it be solved clicking in cancel + retry. If finish confirm.
Thanks for your response

[alexg]

Hello,

Clicking cancel + retry can help for individual transactions.

However a more permanent solution would be to check to see if the wallet notification mechanism is working. This is why I suggested the troubleshooting article.

If you encounter the issue again, check the notification mechanism as explained in the article, and let me know if you have any questions about it.

with regards

[Author]

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