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Bitcoin not showing

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Bitcoin not showing

This topic contains 1 reply, has 2 voices, and was last updated by  alexg 8 months, 1 week ago.

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  • Author
    Posts
  • #5956

    michael8970
    Participant

    I sent around $55 worth of btc to the user deposit address using coinpayments. According to coinpayment, it was successful and has 9 confirmations already. yet it is not showing up on the user balance section.

    #5961

    alexg
    Keymaster

    Hello,

    If this is a new installation, then probably your site is not yet receiving IPN notifications. This is the most common problem with this adapter.

    Please go through the troubleshooting section of the coin adapter, under the heading “Deposits come through to the CoinPayments platform but do not show up in the plugin.”.

    Follow the instructions, and if you are still facing the same problem, please let me know. I would need to know what you have tried and how far you got.

    with regards

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