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Balances not showing

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Balances not showing

This topic contains 4 replies, has 3 voices, and was last updated by  alexg 4 months ago.

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  • #6307

    alexg
    Keymaster

    I have an issue where coinpayments adapter does not show users balance (for user when logged in ) when sent to users wallet – no firewall issues – no wordfence issue – coldstorage connects to coinpayments and shows correct balance on coinpayments.
    Transactions show no transaction ..
    Deposits show no deposit to users account neither does balances .

    Coin payments shows ipn history sent 100 – ipn secret correct entered …
    have checked firewall and all is passthrough…

    Any ideas…

    Plugins
    Bitcoin – Altcoin wallet ( latest version )
    Coinpayments adapter (latest version)
    Woocommerce Converter ( latest version)

    BTC full node disabled..

    #6310

    alexg
    Keymaster

    i can see that the site is generating adresses for mue and btc – but when transfering into those adresses – it dosent show up in user transactions as deposited. See screenshot..

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    #6313

    alexg
    Keymaster

    Hello,

    Thanks for the detailed description of the problem. It does sound somewhat surprising, since you say that the IPN message was successful.

    Balances are not affected because the deposit transactions are not recorded. I assume this is a new installation since there are no transactions in the list. The question is, why would transactions not be recorded if the IPN message was sent successfully?

    1. Please double check that the deposit address that you are sending funds to is the same as that shown in the plugin. You can check deposit addresses via Wallets -> Deposit addresses, or in the user profile screen for each user.

    2. Enable the WordPress debug log, and resend one of the IPNs from CoinPayments. Do you see any error in wp-contents/debug.log? What about the PHP error log, or MySQL error log?

    3. Is the status of the IPN message 100? If not, this is an early IPN message where the transaction is not yet confirmed, and there will be a subsequent IPN message with status 100. Only these IPN messages (with status>=100) are used by the plugin.

    I really cannot think of anything else at this time. If the deposit address is correct and the IPN is successful, the deposit should be recorded, or if something unexpected happens, there should be some trace of the error in one of the logs. There is no other outcome that I can think of.

    So please check all of the above and let me know.

    #6629

    dynamitemedia
    Participant

    I had a similar issue today…

    i had to resend the IPN for it to finally show up

    this is a new API key and installation of this adapter

    will this be a issue and we have to resend these ipns?

    #6631

    alexg
    Keymaster

    @dynamitemedia When a user makes a deposit with this coin adapter, the CoinPayments platform attempts to send an IPN to your site, and it usually attempts up to 10 times before it fails. If your site is down, or if there is a connectivity issue, or if a firewall does not allow the incoming message to go throough, then it might be necessary to resend the IPN. But normally this should not happen.

    When you resent the IPNs, were they successful this time?

    (Keep in mind that unless you go through the KYC verification process that was announced recently, you might lose access to their API, but that can be resolved if you perform the verification.)

    with regards

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