I reply to all queries on the forums and via email, once per day, Monday to Friday (not weekends).

If you are new here, please see some information on how to ask for support. Thank you!

Reply To: My customers can´t withdraw


I did some more tests and still cannot figure out why your first address did not work. Withdrawals in the CoinPayments adapter are a stable feature that was developed a long time ago and has been working fine over the years; it’s unlikely that there’s any bug in the adapter. Did you attempt a test withdrawal from the platform to your address?