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Reply To: My customers can´t withdraw

#8497
alexg
Keymaster

Here’s an idea:

Login to CoinPayments, and attempt a test withdrawal to the first address, using the CoinPayments website: https://www.coinpayments.net/index.php?cmd=acct_balances&action=withdraw&coin=BTC

Does the platform accept the address? Or do you get the same error?