@davej Thank you, I also want to solve this issue very badly, as it has been first reported so long ago.
Usually even shared hosting does give you some limited DB access, but OK.
Since it’s not easy to look at the database tables, here’s one more thing that might help me understand the problem:
Go to https://www.example.com/?__wallets_exchange_action=get_user_orders&__wallets_exchange_open=1 (replace example.com with your actual domain).
What do you see? Please copy the output here or email it. Thank you for your help.