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Reply To: Balance not showing up in profile


1. To be clear, was the IPN submitted successfully? If so, then resubmitting will make no difference.

2. Since the balance is updated in the backend, the IPN must have already been submitted. You can check in Wallets -> Transactions to see if there is a deposit transaction. What is the status of the transaction? It should be “done”.

3. If the problem persists, you could try the following: Update the parent plugin to the latest version 3.9.2. 2. Go to Wallets -> Frontend settings -> JSON API Settings and check Disable transients (debug). Visit the frontend again and see if the balance is updated. If there is no change, deactivate the option again, as it will make the plugin somewhat slower when checked.

Please let me know. Thank you.

with regards