I reply to all queries on the forums and via email, once per day, Monday to Friday (not weekends).

If you are new here, please see some information on how to ask for support. Thank you!

Reply To: Negative Balance


It is possible that you are encountering a problem that is discussed here.

The problem was that deposit fees incurred from the coinpayments platform were previously not accounted for towards user balances. Now that they are, the balances appear negative.

The problem will not occur again with new transactions, as the bug has been patched in the latest versions of the parent plugin and the coinpayments adapter.

My apologies for the trouble.