I reply to all queries on the forums and via email, once per day, Monday to Friday (not weekends).

If you are new here, please see some information on how to ask for support. Thank you!

Reply To: Deposit is made but does not enter the system

#3141
alexg
Keymaster

Hello,

You were correct to look for the IPN information because sometimes there is some error message there. I assume you have already looked at the troubleshooting section at the adapter’s homepage.

Most probably this is due to some firewall. Try disabling Wordfence, disabling your Linux firewall(s) and also contact your hosting provider to see if they are blocking SSL connections with non-standard headers, such as HMAC authentication.

If you do figure out what the problem was, then you can reenable your firewalls and configure them around it.

Please let me know what you find.

kind regards

Alex