I reply to all queries on the forums and via email, once per day, Monday to Friday (not weekends).

If you are new here, please see some information on how to ask for support. Thank you!

Reply To: The adapter is not connected

#3108
alexg
Keymaster

Hello,

Your issue should have nothing to do with your hosting.

If this is the first time you entered your credentials, make sure that you have entered them 100% correctly, with no extra spaces, etc.

It does look like you have entered one of your codes incorrectly. Otherwise you should not be getting “HMAC signature does not match”.

I would suggest that you enter all the codes again carefully and let me know if the problem persists.