Reply To: Balances not showing in user accounts

[alexg]

Hello,

Thank you for the very detailed description of this issue.

According to your IPN history, the IPN message did indeed arrive to your plugin instance.

Since the message did arrive, the only other reason why it would not appear in your transactions list would be if the deposit address was not bound to your user.

Can you please hit the following query into your SQL console?

SELECT
	*
FROM
	wpk4_wallets_adds a
WHERE
	symbol = 'LTCT' AND
	address = 'YOUR_DEPOSIT_ADDRESS'
ORDER BY
	created_time DESC;

Please replace YOUR_DEPOSIT_ADDRESS with the actual address you used for this transaction.

This will confirm whether this address is indeed bound to a user.

Please let me know what you find.

regards