I reply to all queries on the forums and via email, once per day, Monday to Friday (not weekends).

If you are new here, please see some information on how to ask for support. Thank you!

Reply To: withdraw status canceled

dashed-slug.net › Forums › General discussion › withdraw status canceled › Reply To: withdraw status canceled

February 3, 2023 at 7:22 am #12730
alexg
Keymaster

Hello,

Thank you for reporting this issue. I need more information.

1. To be clear, can you please tell me which wallet adapter the transaction was executed with? CoinPayments, Bitcoin-like, or other? Also, what was the currency?

2. Which version of the plugin and extensions are you using? The latest version for the parent plugin is 6.0.0 on WordPress.org, and the latest CoinPayments wallet adapter is at version 2.0.3.

Please check the plugin versions, because there was an issue related to this that I solved in RC9 (and therefore the current 6.0.0 stable).

3. Does this happen with all withrdrawal transactions? Do you have other withdrawals that succeed, and only this one got cancelled?

If you can, please email me screenshots of the transaction details in the plugin. If the withdrawal was done with the CoinPayments wallet adapter, please also show me the transaction details in the CoinPayments withdrawal history, or the IPN message.

Thank you.

with regards