I reply to all queries on the forums and via email, once per day, Monday to Friday (not weekends).

If you are new here, please see some information on how to ask for support. Thank you!

Reply To: BTC depostit through Coinpayments



Even though you say that you have received some deposits and not others, I would still tell you to check this troubleshooting article:

HOWTO: Debug an incoming deposit (CoinPayments adapter)

You can skip checks 1, 5, 6, 7, 8, and 11 which are not relevant to you, since you already had some deposits work. See the checks numbered 2, 3, 4, 9, and 10.

Since there are two deposits that were not confirmed by coinpayments at the time, you wouldn’t see them yet in the plugin’s ledger. This is as expected.

Most likely your friend paid fees that were too low for the current congestion in the Bitcoin network. If the transactions are still not confirmed (CoinPayments requires 2 confirmations for Bitcoin) then maybe your friend can do a replace-by-fee.

TL;DR You should check to see if these two transactions that appear stuck in CoinPayments correspond to your friend’s deposits.

Hope this helps.

with regards