Hello and thanks for paying for membership.
At first you had signed up for an EU tax exempt plan but the VATIN you provided does not check out on VIES, this is why you could not download. You have subsequently re-subscribed with a non-tax exempt plan and you should have access now. I will refund your earlier payment. If you have a valid VATIN for your business, please contact me again either here or via email and we can sort this out.
with regards