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Reply To: Negative Coin Balance

dashed-slug.net Forums Exchange extension support Negative Coin Balance Reply To: Negative Coin Balance


Hello Megan,

Thanks for reporting this.

In order to investigate I would need the following:

1. Please identify the WordPress user ID of the user with the negative balance, and the coin symbol of the negative balance.

2. I would need the output of the following SQL queries on your WordPress database:

SELECT * FROM wp_wallets_txs WHERE category='trade' AND account=N AND symbol='XYZ';

SELECT * FROM wp_wallets_orders WHERE account=N AND quote_symbol='XYZ' AND status != 'cancelled';

In the above queries please replace N with the user ID, and XYZ with the coin’s symbol.

If your DB table prefix is something other than wp_ please replace that in the above queries.

Thank you.

kind regards