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Hello,
Sorry to hear that you are encountering this problem.
What is the shop currency set in the WooCommerce settings? This is the currency that the products are priced in.
For any cryptocurrency to appear as an option, the exchange rate between that cryptocurrency and the shop’s base currency must be known.
It’s possible that you may need to enable fixer.io rates in Settings -> Bitcoin & Altcoin Wallets -> Fiat currencies.
But since you mentioned that exchange rates are shown in the product and not at checkout, there might be another problem.
Some things to try:
1. Try with a standard WordPress theme and see if it makes a difference.
2. Check the PHP error logs to see if anything is wrong.
3. If possible, you could give me admin access so I can check myself.
Let me know.