Hello,
This is not related to this plugin. You should talk with CoinPayments support about this.
(Please note, if you are in Nigeria or another one of the restricted jurisdictions, you will not be able to use CoinPayments.)
with regards
I reply to all queries on the forums and via email, once per day, Monday to Friday (not weekends).
If you are new here, please see some information on how to ask for support. Thank you!