Plugin shows wrong LTC wallet

I reply to all queries on the forums and via email, once per day, Monday to Friday (not weekends).

If you are new here, please see some information on how to ask for support. Thank you!

Plugin shows wrong LTC wallet

Tagged: address, deposit, ltc, refresh

This topic has 3 replies, 2 voices, and was last updated 7 years ago by Anonymous.

Viewing 3 posts - 1 through 3 (of 3 total)

Author

Posts
May 30, 2018 at 9:57 pm #3171

Anonymous
Inactive

a little update from the coin payments support:

My ticket:
Hello,
I have the following problem.
I use your api to get a LTC wallet , for some reasons it didn’t created the wallet in my account, but still shows a wallet via the api. How can this happen? How do I avoid it in future?

I noticed it after a test withdraw, so I did some investigations.

Here the address:
33XkMeoLyPwfdi1CvE5pmaWvWztoFF6eiE
https://live.blockcypher.com/ltc/address/33XkMeoLyPwfdi1CvE5pmaWvWztoFF6eiE/

This is the transaction:
https://live.blockcypher.com/ltc/tx/f3008c4bf8a8f8af41c4f9fc1f4055acc68f832a1c9b247a7786b5793330573e/

Kind regards
Arne

answer:

Hi Arne ,

What API call did you use? If you used ‘get_deposit_address’ or ‘get_callback_address’ there is no way for it to return an address but not put it in your account.

Ticket: https://coinpay.freshdesk.com/helpdesk/tickets/57014

Mr. Data – Technical Support

May 31, 2018 at 7:03 am #3174

alexg
Keymaster

Hello Arne,

Yes this is correct. If you have never used any other coin adapters in that installation, then the address must have come from CoinPayments. If you have previously used another coin adapter for LTC, then you need to refresh the deposit addresses as described in the FAQ.

kind regards

May 31, 2018 at 10:01 am #3180

Anonymous
Inactive

That’s it! Thank you Alex!
Author

Posts

Viewing 3 posts - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.