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Brad

I reply to all queries on the forums and via email, once per day, Monday to Friday (not weekends).

If you are new here, please see some information on how to ask for support. Thank you!

Brad

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Viewing 11 posts - 1 through 11 (of 11 total)
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  • in reply to: Moved: Withdrawals not working #8846
    Brad
    Member

    Thanks for following up.
    2. I’ll contact you with site details for debugging.

    3. I meant I went through the steps not every check was valid(your point about the transaction not showing up) and nothing fixed the issue.

    Brad
    Member

    Thank you. I’ll test it again after you make the update.

    in reply to: Moved: Withdrawals not working #8835
    Brad
    Member

    The transactions still do not show up on the transaction list when trying to withdraw ETH. I’ve gone through the checklist and completed every check.

    This is the only thing strange in the debug log for CoinPayments:

    [13-Jul-2020 22:32:26 UTC] The cron_discover_withdrawals cron job failed with: PHP curl returned error: OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to http://www.coinpayments.net:443 If this error does not help with troubleshooting this issue let me know and I’ll send you and email.

    thanks.

    in reply to: Moved: Withdrawals not working #8825
    Brad
    Member

    It turns out that I was able to withdraw BNB and BTC from this account. It’s just ETH that is still not working.(of the 3 coins I tested)

    1. Hovering over the locked icon shows: Wallet unlocked. withdrawals will be processed. The lock image is still locked so that is perhaps a bug

    5. Debug log:
    I get no error when the ether fails

    I got this when the BTC arrived but nothing when I sent some:

    [13-Jul-2020 18:06:22 UTC] Bitcoin and Altcoin Wallets: CoinPayments Adapter received IPN: #deleted by me for this post

    Brad
    Member

    Thank you that worked!

    Brad
    Member

    FYI: I tried this on the account page (https://portal.shapeshift.io/me/fox/dashboard) and the home page after logging in.

    Brad
    Member

    I am having the same issue.

    I am logged in and can’t get it to return anything.

    Typing it in “filter” returns nothing

    I’m also not sure where to type “localStorage.getItem(‘satellizer_token’);” Do I type it in element section, console section,? I tried ctrl, shift P and run it as a command It says “no commands found”. (see screen shot)

    Saying type it in the console is not enough to get me through. 🙂

    ~~~~~~~~~~~~
    The link to the support page in the Shapeshift WP plugin is bad. It says The page you were looking for doesn’t exist
    You may have mistyped the address or the page may have moved

    Thank you for your support.

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    in reply to: Moved: Withdrawals not working #8805
    Brad
    Member

    Last post just showing the error (see screen shot)

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    in reply to: Moved: Withdrawals not working #8803
    Brad
    Member

    Settings look okay (see screen shot)

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    in reply to: Moved: Withdrawals not working #8801
    Brad
    Member

    Still not working but this looks wonky… Withdrawal lock is on (see screen shot)

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    in reply to: Moved: Withdrawals not working #8800
    Brad
    Member

    I am having the same problem. As soon as I click the “Send” button a message immediately pops up that says Could not contact server. Status: error Error:”

    Everything else works. I have made deposits and they show in the transaction log but the failed withdrawals do not show in the logs. There is no error email sent.

    IPN debugging
    Last IPN error:
    none
    Local time of last error:

    I have double checked the IPN secret

    Cron jobs last ran on:
    Fri, 10 Jul 20 17:10:36 +0000
    Cron jobs last runtime (sec):
    0
    Cron jobs peak memory (bytes):
    15,747,064
    Cron jobs memory delta (bytes):
    2,208

    Any ideas?

Viewing 11 posts - 1 through 11 (of 11 total)