I reply to all queries on the forums and via email, once per day, Monday to Friday (not weekends).

If you are new here, please see some information on how to ask for support. Thank you!

alexg

Forum Replies Created

Viewing 15 posts - 1,471 through 1,485 (of 2,193 total)
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  • in reply to: There seems to be a problem with the deposit. #4754
    alexg
    Keymaster

    The error ‘IPN Mode is not HMAC’ would show if you attempt to visit the IPN URL from your browser. This is normal. The IPN URL should be accessed from the CoinPayments platform and the request should signed with a signature to verify authenticity.

    IPN requests usually come from 149.56.241.110.

    in reply to: There seems to be a problem with the deposit. #4753
    alexg
    Keymaster

    Do you know what ip coinpayments is using to send their call to the script ? .. so we can identify the ip in the firewall logs ?

    in reply to: There seems to be a problem with the deposit. #4752
    alexg
    Keymaster

    i get a error now where the public keys are

    IPN debugging
    Last IPN error:
    IPN Mode is not HMAC
    Local time of last error:
    2018-10-08 14:31:36

    ??

    in reply to: There seems to be a problem with the deposit. #4751
    alexg
    Keymaster

    DOing troubleshooting now with hosting .-… same issue…

    in reply to: There seems to be a problem with the deposit. #4745
    alexg
    Keymaster

    Thank you for showing me the details. This is definitely some firewall.

    Remember there can be several firewalls in place, and your hosting provider might know something more about this.

    Ultimately you must find out why https requests to that URI are not passing through.

    best of luck

    in reply to: There seems to be a problem with the deposit. #4743
    alexg
    Keymaster

    Hiya alex

    check pdf file ….

    Attachments:
    You must be logged in to view attached files.
    in reply to: There seems to be a problem with the deposit. #4742
    alexg
    Keymaster

    Hello,

    The first step to debug this would be to log on to coinpayments.net and go to IPN history.

    See if the messages are delivered. They are probably not being delivered.

    Click on the date/time of a failed IPN message and see the details. There should be some information there as to why the messages are not being delivered.

    Besides wordfence, there can be other reasons why the incoming messages are not reaching your site. Possibly some firewall.

    Please let me know what you found in your IPN message history.

    with regards

    in reply to: There seems to be a problem with the deposit. #4741
    alexg
    Keymaster

    Hello Alex

    Deposits worked up until 1 oct…. the changes i made was to install exchange plugin, wordfence ( now deactivated to test ) …

    Have gone through Defender pro wpmudev plugin (deactivated for test) – allowed all connections from coinpayments on firewall —

    and still no deposits are showed up on wallets (showed in cold storage on coinpayments tough) ….
    checked ipn´s – they are retried and refused –

    Im stuck on where to trouble shoot – all connections are on allowed … have entered credentials 2 times now – lowered http chache to 60 sec instead of 180…

    Would be grateful for fast help…

    in reply to: Exchange rate #4740
    alexg
    Keymaster

    Hello,

    The exchange rates are stored in an array as a WordPress option. The option name is wallets_rates. ( See https://github.com/dashed-slug/wallets/blob/3.7.2/includes/rates.php#L601-L602 )

    with regards

    in reply to: There seems to be a problem with the deposit. #4739
    alexg
    Keymaster

    @jzntech Hello, this is the most common problem people face at first when installing the CoinPayments adapter. Most likely some firewall is blocking your incoming IPN notifications.

    1. Have you checked the troubleshooting section, under “Deposits come through to the CoinPayments platform but do not show up in the plugin.”?

    2. Also, are you encountering this problem on a new installation, or did deposits work before?

    Please let me know

    with regards

    in reply to: Latest Price Info using a public API call? #4738
    alexg
    Keymaster

    Hello Megan,

    Thank you for your comment, I’m very glad you find the exchange helpful!

    The last market price is part of the get_market_summaries public JSON API.

    If your site is http://www.example.com, you should be able to view it at https://www.example.com/?__wallets_exchange_action=get_market_summaries

    The last price is in there.

    kind regards

    in reply to: Reload all transactions #4737
    alexg
    Keymaster

    Hello,

    For RPC-based wallets, the wallet is re-scanned every 8 hours or so for all the incoming deposits. Please see here: https://github.com/dashed-slug/wallets/blob/3.7.2/includes/coin-adapter-rpc.php#L693-L746

    Withdrawals cannot be loaded from the wallet because only the plugin knows the associations between withdrawals and users.

    If you wish to trigger a re-scan of all deposits, you can delete manually the wallets_listtxs_last_txid_XXX transient, where XXX is the symbol for your coin. You should not need to do this normally.

    kind regards

    in reply to: transfer cold storage #4736
    alexg
    Keymaster

    Your deposit should be added to the hot wallet balance, but not to any of the user balances. Did your hot wallet balance not increase? The hot wallet balance is shown in the adapters list page.

    in reply to: airdrop error #4735
    alexg
    Keymaster

    Glad you resolved this!

    in reply to: There seems to be a problem with the deposit. #4732
    alexg
    Keymaster

    I have same issue – user has deposited coins to its generated adress with us – transaction history shows the deposit on coinpayments – the coins are added to our main wallet ( can be showed in the cold storage (online wallet balance) – but the user newer receives it in their account.

    I have wordfence installed and working smoothly – have installed a couple plugins that is not related to your plugin – ( i installed flamingo and contactform 7)

    Please advise – wallet shows ZERO for user.

    kind regards

Viewing 15 posts - 1,471 through 1,485 (of 2,193 total)