Shortcodes will not load

[Anonymous]

I have the following setup…

Plugin version 3.6.7
Git SHA a5580c4
Web Server Apache
PHP version 7.1.21
WordPress version 4.9.8
MySQL version 5.5.60-cll
Is multisite false
Is network activated false
PHP max execution time 30
Constant ‘WP_DEBUG’ false
Constant ‘WP_DEBUG_LOG’ false
Constant ‘WP_DEBUG_DISPLAY’ false
Constant ‘DISABLE_WP_CRON’ n/a
Constant ‘DSWALLETS_FILE’ /home/molktoken/public_html/wp-content/plugins/wallets/wallets.php
PHP Extension ‘curl’ Loaded
PHP Extension ‘mbstring’ Loaded
PHP Extension ‘zlib’ Loaded
Active wallets extensions wallets-exchange 0.3.2-beta, wallets-cp 1.0.7
Network-active wallets extensions n/a

I have tried to disable the zlib as well as changed my WordPress config file to this…define( ‘WP_DEBUG_DISPLAY’, false );

I am not seeing any errors on my console. When I load the page I see blank boxes. If I change the load to async then I see the boxes filled with uneditable data.

Please advise

[alexg]

Hello,

1. Is this a new installation?

2. Have you checked the troubleshooting section in the manual about this particular issue? Please check under “I do not see the UI elements in the frontend.”

Let me know if this does not help.

kind regards

[Anonymous]

Yes, this is a new installation yes I have tried all of the options that the manual has recommended.

[alexg]

The usual pitfalls are: 1. you do not have any coin adapters in a “responding” state, or 2. the subscriber role does not have the correct capabilities or 3. there are JavaScript errors on the page. Since you’ve checked those, you could email me some login credentials so I can have a look to see what’s wrong.

[Anonymous]

I sent an email just now coming from Robert Farr. I appreciate the extra eyes here as I am lost.

[alexg]

For the record, this was caused by a missing permission on the CoinPayments API key.

I will add this to the troubleshooting guide.

[Author]

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